Privacy Policy
Last Updated: August 7, 2025
1. Introduction
Welcome to Claimfrog ("we", "us", or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it. This policy applies to all information collected through our website and application (the "Services").
Our company is located in Montreal, Canada, and we adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA). Our contact email is hello@claimfrog.com.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register for an account, express an interest in obtaining information about us or our products and services, or otherwise contact us. The personal information we collect may include the following:
- Personal Identification Information: Name, email address, and possibly your physical address.
- Inventory Data: Information about your valuables, including descriptions, photos, purchase dates, and receipts that you choose to upload. This data is treated with the highest level of confidentiality.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- To Provide and Manage Our Services: To create and manage your account, and provide you with our core home inventory services.
- To Communicate with You: To send you administrative information, such as updates to our policies and terms.
- For AI-Powered Features: We use an AI helper tool to query for the replacement cost of items. When you use this feature, we send anonymized item details (e.g., 'Sony 65-inch 4K TV') to our AI service provider. No personal information (like your name, email, or any unique identifiers) is ever sent with these requests. This process is optional and used solely to provide you with an estimated value.
- To Protect Our Services: We may use your information as part of our efforts to keep our Services safe and secure (for example, for fraud monitoring and prevention).
4. Data Sharing and Disclosure
We do not share, sell, rent, or trade any of your personal or inventory information with any third parties for their promotional purposes. Your data is yours.
5. Data Security
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our services are built on Google's Firebase platform, which complies with major international security standards like ISO 27001 and SOC 1, 2, and 3. However, please also remember that we cannot guarantee that the internet itself is 100% secure.
6. Your Privacy Rights
Under Canadian law (PIPEDA), you have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us at hello@claimfrog.com.
7. Data Retention
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
8. Policy for Children
We do not knowingly solicit data from or market to children under the age of 13. If we learn that we have collected personal information from a child under 13, we will deactivate the account and take reasonable measures to promptly delete such data from our records.
9. Changes to This Policy
We may update this privacy policy from time to time. The updated version will be indicated by a revised "Last Updated" date and will be effective as soon as it is accessible.
10. Contact Us
If you have questions or comments about this policy, you may email us at hello@claimfrog.com.